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Frequently Asked Questions - Pretty Perfect Studio

How can we help you?

FAQ

You can always reach us directly, these 2 ways:

  1. Fastest Response is by Email, typically within 1-2 hours, 24/7: staff@prettyperfectstudio.com
  2. Leave a message & we'll return your call:  720-664-5088

If you call us, please leave your name, best number to reach you back, any order details if available, and how we can help assist you.  We have customer support returning calls typically on Monday-Saturday, 12pm-6pm US cst.

For Custom Orders, use these steps:

  1. Select the product from pricing dropdown, with the options you would like. (size, style, etc.)
  2. Click the Add To Cart button
  3. Look for the Note to Seller note box, and input your information for customization there.  You can also email these details to us after your order, via: staff@prettyperfectstudio.com
  4. Complete the checkout
  5. Watch for your proof which will be sent to you via email within 24 hours after we receive your custom order.  You will need to review and approve, or request revisions after receiving your art proof.


For Non-Custom Orders, use these steps:

  1. Click the Add To Cart button
  2. Complete the checkout
  3. If you need any personalization added to any non-custom artwork in our shop, please either order from this custom link, or reach out to us via email and we're happy to assist you here.  Custom Canvas Wall Art Link

We currently do customize individual orders, if customization is mentioned in the listing design you're considering or have ordered.  If you've ordered one of our custom designs, we'll customize any details mentioned on that listing; if you're needing full custom, you can order from this listing:  Full Custom Canvas Listing

Please reach out to us for any questions here: staff@prettyperfectstudio.com

NOTE:If you've ordered a non-custom order, where it makes no mention of it being customizable, there would be an extra cost associated with customizing your order.  

If you've ordered a custom design, but given us details that are more intricate than what that design allows, it will likely cost around $10-$15 more, and as much as $25, depending on how involved our design team must get, such as recreating an image or logo for you.  If you have any question about this, please reach out to our support staff, and we can get with our design team about your question or order.  

For any changes with your order, as long as it hasn't been moved into print production, our customer support may be able to help you here.  Please reach out to us:  staff@prettyperfecstudio.com

We move all non-custom orders into production within 24 hours or receiving the order, to ensure quick delivery.  You'll need to reach out as soon as you can, in order to prevent production of your order.  Our staff will email you on whether or not it's too late to make additional changes to your order.

If the listing you've ordered from offered customization, as long as you haven't approved the art proof, we should be able to help you make changes to your order.  Once you have received your custom art proof and approved it, it'll likely be too late to request changes, without placing another order.  Please reach out to us and we're happy to let you know how we can help: staff@prettyperfectstudio.com

As long as we haven't moved your order into print production, we're happy to make any changes you're wanting.  Please note that if you request a larger size, or upgrade your order from digital file, or unframed canvas, to a framed option, we'll need to charge you the difference in price to complete your order; if you downsize from a framed to an unframed, smaller size, or digital file, we're also happy to do partial refunds of the amount difference.  But if we've sent your order into print production, we won't be able to make anymore requested changes, as our cost of your product will already be spent in product production costs.


With all this being said, please reach out to us via email, and we'll do our best to ensure that your order is Pretty Perfect for you.


We do provide a discount for signing up to receive our future sales & discounts, via email.  You can check for our latest discounts here:  https://www.prettyperfectstudio.com/pages/perfect10club


You can also reach out to our customer support and we're glad to help any way we can:  staff@prettyperfectstudio.com

Due to our competitive pricing, we currently don't offer any bulk discount, or options for wholesale business accounts.  Many of our products are custom and made-to-order, which involves staff time and effort outside of the normal products available in the marketplace.

We do provide a discount for signing up to receive our future sales & discounts, via email.  You can check for our latest discounts here:  https://www.prettyperfectstudio.com/pages/perfect10club


You can also reach out to our customer support and we're glad to help any way we can:  staff@prettyperfectstudio.com

We don't have a physical location for customers to visit.  But we do have customer support available 24/7 via email, and you can anticipate a response after reaching out to us about any questions, typically within a few hours max.


Here's our customer support email: staff@prettyperfecstudio.com

Regarding sales tax within e-commerce, we must collect and remit sales tax in the state where we have been licensed to do business. Unfortunately, it's not something that we can 'get around' and we have to charge it, even if you live in a state that doesn't remit sales tax.

If you have additional questions concerning this, you can reach out to our customer support and we're happy to help how we can here.

For our canvas wall art, we currently are able to include a simple gift note message with your wall art order.  We aren't able to provide any physical cards, but will provide this gift note on a paper flyer along with the order.  Please provide any gift notes either in the 'notes' section, before placing your order; or via email to us: staff@prettyperfectstudio.com


We are unable to provide gift notes on any blanket order, due to our blanket print partner not having that option available at this time.

Processing Times: All of our orders are made-to-order.  It generally takes 3-5 business days to process, produce, and ship your order; then, we ship each item via UPS/FedEx/USPS ground 3-5 business day shipping. On average, you can anticipate receiving your orders within 7-10 business days from first placing your order with us.

NOTE:  Each custom order can take longer than the above estimated processing times.  Although uncommon, this is largely due to additional art revision requests being made; or simply by not responding to us after we've sent your art proof to review and approve with us, via email.  We email each proof and revision to customers, within 24 hours from receiving any custom orders or revision requests.  

If you have any questions, you can reach out to us anytime and we're happy to clarify here:  staff@prettyperfectstudio.com

▶︎ Ships to all 48 contiguous USA states free!

Paid shipping upgrades available for most items, & locations in:


- Hawaii & Alaska

- Canada
- International 
(over 200 countries worldwide)

Reach out to us via email, prior to ordering, and we're happy to verify that we can ship to the product you're wishing to order, to the address you're needing.

There may be additional transit times for these locations, outside of our normal 3-5 day ground shipping within the contiguous 48  United States.  Also, there is an additional shipping cost with these locations, due to an increase in shipping carrier fees passed onto us.


  • Shipping prices for Alaska, Hawaii, or Puerto Rico: AK, HI, or PR Shipping Prices
  • Shipping prices for Canada: Canada Shipping Prices
  • International shipping prices, outside of above mentioned: International Shipping Prices
  • If shipping to anywhere outside of the contiguous United States, into areas such as Hawaii, Alaska, or Puerto Rico, please email us your shipping address to ensure that we can deliver to your address, before placing your order with us:  staff@prettyperfectstudio.com

    Once we confirm we can ship to your physical address, you can then order the wall art you're wanting; include the correct shipping upgrade above, with the quantity and item type(s) corresponding with the quantity and item type(s) that's in your order.

    Our items are produced in the United States.  There will likely be extended delivery times  for any location outside of the contiguous 48 United States, including Mexico and Canada.  Also, there is an additional shipping cost with these locations, due to an increase in shipping carrier fees passed onto us.

    After we confirm we can ship to your physical address, you can then order the wall art you're wanting; include the correct shipping upgrade above, with the quantity and item type(s) corresponding with the quantity and item type(s) that's in your order.

    Note on international customs fees:  We've already included this in these prices, so that should be covered in the prices you're seeing to ship to your country, via the shipping upgrade listing above.

    We don't currently offer expedited shipping.  Due to the higher than normal demand, with a huge increase in orders and also the current epidemic effecting shipping carriers timing, we want to be transparent on our shipping times and suggestions, below.


    We do currently offer free shipping within the United States, & your order will ship via UPS/FedEx/USPS ground 3-5 days shipping.  That time doesn't include the 5-7 business days it'll take to produce your product, as each order is made to order.


    *SUGGESTION:

    What we've seen some customers do for gift orders, is print our proof out and place it in a card to the recipient to see what's arriving for them; this is if the order appears it won't arrive "in time."  Quality is our priority here, which is why we're so transparent on delivery times.  Ultimately we want you to have the perfect all-round experience here, and we hope you can appreciate that.

    Watch Our Video, where we explain the different types of canvas wall art offered.



    Unframed Vs Framed Canvas Wall Art Options:

    Both framed and unframed canvas options are going to be about 1.25 inches deep, and are both ready to hang upon delivery.  The frames will add about 1 inch around each side; so if you order a 12x36", you can expect it'll be close to 14"x38" to account for the 1" around each side for the frame.

    Different unframed and framed canvas wall art options at Pretty Perfect Studio


    DIGITAL FILE ONLY Option:You'll  notice all of our wall art listings include the option to purchase a 'Digital File Only'.  This is our only option that isn't ready to hang, which is why it's the lowest priced.  What we offer here, is a high-resolution printable PDF or Jpeg built to any requested size.  So no matter if you've purchase a custom or non-custom digital file, you'll still need to reach out to us via email with the size you're wanting to have prepared for you in your file:  staff@prettyperfectstudio.com

    You'll notice that our custom digital files are slightly higher priced than non-custom digital files, because there will be more of our graphic design team's involvement with producing any custom orders.

    We currently don’t offer our digital download in SVG format because the artwork is too complex to make cut paths. 

    All of our sizing and specs for each product, will be found on their individual product listing pages.  Here are the sizes, per shape offered:

    ▶︎ Sizes Available (If Square sized in listing): 12x12, 20x20, 30x30, 36x36 (inches)
    ▶︎ Sizes Available (If Rectangle sized in listing): 11x14, 16x20 , 18x24, 20x30, 24x36, & 32x48 (inches)
    ▶︎ Sizes Available (If Long/Thin sized in listing): 10x20, 12x36, 12x48, 20x40, & 20x60 (inches)

    Here are some sizing charts, to get a better idea of what we offer:


    Standard above bed Size Chart

    long skinny rectangle wall art sizing chart - prettyperfectstudio.com


    Rectangle Size Chart

    rectangle wall art size chart -  prettyperfectstudio.com


    Square Size Chart



    Vertical Rectangle Size Chart

    vertical rectangle sizing chart - prettyperfectstudio.com


    2 Panel Rectangle Size Chart

    2 panel canvas size charts - prettyperfectstudio.com


    3 Panel Canvas Size Chart

    3 panel canvas size chart - prettyperfectstudio.com

    You'll  notice all of our wall art listings include the option to purchase a 'Digital File Only'.  This is our only option that isn't ready to hang, which is why it's the lowest priced.  What we offer here, is a high-resolution printable PDF or Jpeg built to any requested size.  So no matter if you've purchase a custom or non-custom digital file, you'll still need to reach out to us via email with the size you're wanting to have prepared for you in your file:  staff@prettyperfectstudio.com

    You'll notice that our custom digital files are slightly higher priced than non-custom digital files, because there will be more of our graphic design team's involvement with producing any custom orders.

    We currently don’t offer our digital download in SVG format because the artwork is too complex to make cut paths. 

    Each of our framed wall art will add an extra 1 inch per side, for a total of 2 inches extra for length and 2 inches extra for width.

    So if you've ordered, for example, a 12x36" framed piece, your total piece size will be close to 14"x38". 

    If you don't find the size mentioned here, it's likely that we don't offer it.  All of our sizing and specs for each product, will be found on their individual product listing pages.  Here are the sizes, per shape offered:

    ▶︎ Sizes Available (If Square sized in listing): 12x12, 20x20, 30x30, 36x36 (inches)
    ▶︎ Sizes Available (If Rectangle sized in listing): 11x14, 16x20 , 18x24, 20x30, 24x36, & 32x48 (inches)
    ▶︎ Sizes Available (If Long/Thin sized in listing): 10x20, 12x36, 12x48, 20x40, & 20x60 (inches)

    Although all of our frame options include wood frames, our signs are all canvas.  We do offer a distressing effect to our custom designs.  Please reach out to our customer support, if you'd like to make sure that you're design includes this distressing rustic look: staff@prettyperfectstudio.com  

    Our floating frames are made from maple, except for the black and white frames which are poplar wood.

    Due to the adhesive we use, we do not recommend hanging one of our canvases in a moist/hot environment.  It is best to keep in mind that doing so, could damage the canvas.  This includes our reluctance to hang your canvas either in outside conditions, such as a screened or covered porch; or in a bathroom, that's known to build up a lot of steam from hot showers/baths.

    Yes, you can absolutely write on the canvas! Just make sure to use a paint pen or a sharpie for best results, to avoid smudges.  Please note that if you don't intend to write on the canvas, that any inks will likely not wipe off after being written on the canvas; we also don't recommend using anything other than a lightly dampened cloth to clean canvas, as any cleaning solution or a lot of water, could damage your canvas.


    Question: Can I hang without using screws or nails in my walls?

    Answer: Command brand makes a "Universal Picture Hanger" that will work with our hardware, you can find them on Amazon.  Although our largest framed piece only weighs in at around 10 lbs., you'll want to ensure that the 2 picture hangers you order holds at least 15-20 pounds, just to be safe. 


    Question: Best suggestion for hanging, if using metal screws, nails, hooks in the wall?

    Our Answer: Depending on the size, we include one to  two hooks at the back of the sign as it's meant to be hung on individual nails, screws, or hooks. Don't use picture wire or wire hanger with our canvas, as it will pull on the installed hangers and literally pull the canvas apart.  We'd suggest searching a shopping site similar to amazon or google, for 'wall hooks for hanging pictures' and we always like the J shaped hooks, as long as there's no studs behind the drywall where you'd be inserting them.

    Are push pins provided with map orders?

    Although we offer the greatest quality in canvas map wall art, which includes a solid foam backing that's great for push pinning maps, we don't offer any push pins with our orders.

    Push pins can be purchased cheap online elsewhere, while owning the most premium quality canvas maps found anywhere, can be purchased right here with us.

    Due to the nature of these products, there are NO Refunds.  We will exchange any defective item(s), and ship you a replacement at any time within 30 days after you receive your item(s).  Simply let us know about any defects/issues via email:  staff@prettyperfectstudio.com

    • NOTE: Please don't mail any items back to us, UNLESS we authorize the return first!

    ▶︎ It's our number one focus to make sure that you are 100% happy with your order. We will always send you a replacement if your item is incorrect from what you originally ordered. 
    ▶︎ In the instance that you mistakenly provided us with the wrong information, we're happy to send you a corrected product. 
    ▶︎ In the event of a lost package by USPS we will send you a replacement at no charge to you.

    We send all non-custom orders into production within 12 hours at the latest, from receiving the order, to ensure quick delivery.  You'll need to reach out as soon as you can, in order to prevent production of your order.  Our staff will email you on whether or not it's too late to make additional changes to your order.

    If the listing you've ordered from offered customization, as long as you haven't approved the art proof, we should be able to help you make changes to your order.  Once you have received your custom art proof and approved it, it'll likely be too late to request changes, without placing another order.  Please reach out to us and we're happy to let you know how we can help: staff@prettyperfectstudio.com

    As long as we haven't moved your order into print production, we're happy to make any changes you're wanting.  Please note that if you request a larger size, or upgrade your order from digital file, or unframed canvas, to a framed option, we'll need to charge you the difference in price to complete your order; if you downsize from a framed to an unframed, smaller size, or digital file, we're also happy to do partial refunds of the amount difference.  But if we've sent your order into print production, we won't be able to make anymore requested changes, as our cost of your product will already be spent in product production costs.


    With all this being said, please reach out to us via email, and we'll do our best to ensure that your order is Pretty Perfect for you.


    We do customize orders, if customization is mentioned in the listing design you're considering or have ordered from.  If you've ordered one of our custom designs, we'll customization any details mentioned on that listing; if you're needing full custom, you can reach out to our customer support staff & we'll ensure you have the correct listing to order from, which allows more customization options than most designs provide.

    Please reach out to us for any questions here: staff@prettyperfectstudio.com

    NOTE:If you've ordered a non-custom order, where it makes no mention of it being customizable, there would be an extra cost associated with customizing your order.  You can order from our custom listing here for our most popular ordered shape/sizes:  Custom Listing Here

    If you've ordered a custom design, but given us details that are more intricate than what that design allows, it will likely cost around $10-$15 more, and as much as $25, depending on how involved our design team must get, such as recreating an image or logo for you.  If you have any question about this, please reach out to our support staff, and we can get with our design team about your question or order.  

    Here are some examples of font styles, colors, backgrounds, and misc. images we typically see with our custom orders:

    Font Styles & Colors

    canvas wall art font chart

    names font chart

    font color options chart

    canvas background color chart

    Lake House Center Image Chart


    lake house center images chart for canvas wall art

    Beach House Center Image Chart

    beach house center image chart for canvas wall art

    Yes! Your order WON'T SHIP UNTIL YOU APPROVE THE PROOF we provide you. As long as you provide us with the correct information that your product's listing asks for, you will receive your first proof within up to 24 hours after this. 

    95% of our customers approve their first proof and move the order into production. If you aren't happy with the first proof, simply let us know; we will do more revisions until you're happy, included in the cost of your product. You are working with professional graphic designers here and should be fully happy with your proof, and we'll work with you until it's just right.


    NOTE: If you've ordered a non-custom order, where it makes no mention of it being customizable, there would be an extra cost associated with customizing your order.  Please reach out to us for any questions on this: staff@prettyperfectstudio.com

    If you've ordered a custom design, but given us details that are more intricate than what that design allows, it will likely cost around $10-$15 more, and as much as $25, depending on how involved our design team must get, such as recreating an image or logo for you.

    If you've ordered a non-custom order, where it makes no mention of it being customizable, there would be an extra cost associated with customizing your order, typically around $10-$15 for the extra time and skillset required by our design team, in completing your order.

    If you'd like a non-custom design personalized, you can either search our site for the custom version you're wanting, or simply reach out to our customer support with what you're needing, before placing your order, and we're happy to assist you:  staff@prettyperfectstudio.com

    NOTES: We submit all non-custom orders into print production, within hours often times, from when we receive each order.  So if you've ordered a non-custom piece already and are looking to change it, we'll only be able to, as long as we haven't already paid for your product and placed it into print production.  Please email us as soon as possible with details, if you've completed a non-custom order with us already.
      

    If you've ordered a custom design, but given us details that are more intricate than what that design allows, it will likely cost around $10-$15 more, and as much as $25, depending on how involved our design team must get, such as recreating an image or logo for you.  If you have any question about this, please reach out to our support staff, and we can get with our design team about your question or order.  If you've already placed your custom order, we'll likely provide your art proof to review and approve or request revisions; if your personalization requested is outside of your order's scope, we'll reach out to you via the information you've provided, and let you know what's needed to complete your order.

    Most of our wall art will be less than 10 lbs. total weight, with the majority of our smaller unframed pieces, being under 5 lbs.  

    A few of our larger framed pieces, such as 20x60, 32x48, and 36x36", will be closer to 11 pounds.  By ensuring your hanging hardware is compatible with 15-20 lbs., should have you prepared to hang your wall art effectively.

    Most of our custom designs, will include as many names or quotes wording as you'd like to include.

    This question gets asked the most on our wedding vows wall art, and for sure, we're able to include the full length of your wedding vows or song lyrics to your art.  If you have more specific questions you'd like to run past our design team, email us here: staff@prettyperfectstudio.com

    Unless you are the company owner, or can prove association and permission to do so, we are unable to include copyrighted images such as: Disney characters, professional sports team logos, & any other copyrighted material.

    We encourage you to reach out to our support team with what you're needing, and we'll respond back with whether or not we can design your artwork, within a few hours max.  Email: staff@prettyperfectstudio.com

    Unless you can send us your association and permission from the military to do so, we are unable to include copyrighted images on our designs.  We are able to include police or firefighter badges on pieces, which we charge an upgrade to do.

    We encourage you to reach out to our support team with what you're needing, and we'll respond back with whether or not we can design your artwork, within a few hours max.  Email: staff@prettyperfectstudio.com