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Good communication, was so happy with what I got! good quality!
Initially my husband and I were so stoked for this custom purchase & our first time ordering with Pretty Perfect. Though customer service seemed really great, and they were patient with my custom order choices, my package arrived damaged with what looked like a punch through the back of one and the other the wood was really warped. I reached out to them - They apologized of course & said they would send another. Received the 2nd set - this one was also not made correctly and the wood was not attached at the corners. I reached out again as this was extremely disappointing that this happened a 2ND time. They had sent ANOTHER to try and correct it - that one was messed up too. Finally after 3 re sends, the initial issue was fixed each time but it seems as though something else would be neglected. As you can image this whole process took over a month as I was continually waiting for my new ones to arrive, hopeful it would be corrected this time especially for the price I payed, It was not. I started to get sick of emailing all the issues as it probably looked like I just wanted free product. As they emailed and checked in with each arrival to make sure they were "Pretty Perfect" I would send pictures and show them each thing that was damaged or completely made incorrectly. After the 3rd time they no longer responded to the issue. I KNOW the standard it should've been made because one was made correctly the first time, yet there was a hole through the back, each one after that just got worse it seemed. I really wanted to love it as most of these reviews are great, and I would've loved to order more things, but this was an exhausting process! I feel I should not have to repeatedly contact them with product issues and misalignment, anyone would be able to see that.
Beautiful work and exactly what I had envisioned. Easy to work with and quick turn around. Thank you!
Amazing... Source: https://www.etsy.com/listing/774599488/custom-rectangle-wall-art-24-x-36
This company was so wonderful to work with and did these custom canvases for me! We love our kitchen wall! Source: https://www.etsy.com/listing/758861926/custom-rectangle-wall-art-premium-multi